Privacy Policy
Last Updated: October 27, 2025
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Introduction
Welcome to Mentoshri - Mentorship and Network ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our alumni-student mentorship platform.
By accessing or using Mentoshri, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.
Information We Collect
1. Personal Information You Provide
When you register and use Mentoshri, we collect the following personal information:
- Account Information: Full name, username, email address, password (encrypted)
- Student Information: Roll number, department, year of study, division, college affiliation
- Alumni Information: Graduation year, degree, current position, company name, industry, work experience, skills, achievements
- Faculty Information: Department, position, qualifications, research areas, subjects taught, office hours
- Profile Information: Profile photo, cover image, bio, social media links (LinkedIn, Twitter, GitHub, personal website)
- Contact Information: Phone number, location, time zone preferences
2. Platform Usage Data
We automatically collect information about your interactions with our platform:
- Mentorship Requests: Request details, status (pending/accepted/rejected), communication preferences
- Chat Messages: Real-time messages between students and alumni mentors
- Resource Uploads: Educational resources, file names, file types, upload dates
- Event Participation: Event registrations, attendance records
- Gamification Data: Experience points (XP), levels, badges earned, leaderboard rankings
- Ratings & Feedback: Alumni ratings, student feedback, review comments
- Campaign Contributions: Fundraising pledges, give-back campaign participation
- Availability Status: Alumni availability schedules, online/offline status, last seen timestamps
3. Technical and Device Information
- Session Data: Login timestamps, session duration, IP addresses
- Activity Logs: User actions, page visits, feature usage patterns
- Device Information: Browser type, operating system, device type (mobile/desktop)
- Authentication Data: Two-factor authentication (2FA) OTP codes (temporary, deleted after verification)
4. Communication Data
- Email Communications: Verification emails, OTP codes, notification emails, announcement emails
- Notifications: In-app notifications, push notifications, email preferences
- Support Requests: Help desk inquiries, technical support communications
- Demo Booking Requests: Name, email, phone number, college name, preferred date/time for platform demonstrations
How We Use Your Information
1. Facilitate Mentorship Connections
Match students with appropriate alumni mentors based on academic interests, career goals, department, and industry preferences.
2. Account Management & Authentication
Create and manage your account, verify your identity via two-factor authentication (OTP), and secure your account access.
3. Enable Communication
Provide real-time chat functionality between students and mentors, manage mentorship request workflows, and deliver notifications.
4. Share Educational Resources
Enable alumni and faculty to upload and share educational materials, study resources, and career guidance documents with students.
5. Gamification & Engagement
Track student engagement through XP points, levels, badges, and leaderboards to encourage active participation and learning.
6. Event Management
Organize alumni events, webinars, career fairs, and networking sessions; manage event registrations and participant tracking.
7. Fundraising & Campaigns
Facilitate alumni give-back campaigns, track contributions, and manage fundraising initiatives for college development.
8. Analytics & Improvement
Analyze platform usage patterns, measure mentorship effectiveness, generate reports for college administrators, and improve platform features.
9. Send Communications
Send system notifications, important announcements, mentorship updates, event reminders, and administrative messages via email and in-app notifications.
10. Security & Fraud Prevention
Detect and prevent fraudulent activities, unauthorized access attempts, spam, and abuse of platform features. Monitor OTP attempts and implement rate limiting for security.
Data Sharing and Disclosure
We do NOT sell your personal information to third parties.
Within Your College Network
Your profile information is visible to other verified members of your college network (students, alumni, and faculty from the same institution) to facilitate mentorship connections.
College Administrators
College administrators and faculty coordinators have access to aggregated analytics, mentorship statistics, and user activity reports for administrative and reporting purposes.
Service Providers
We use Amazon SES (Simple Email Service) for sending transactional emails including OTP codes, notifications, and announcements. These providers are bound by strict confidentiality agreements and can only use your data to perform services on our behalf.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Mentoshri, our users, or others.
Data Security Measures
We implement industry-standard security measures to protect your personal information:
Password Encryption
All passwords are hashed using industry-standard bcrypt algorithm before storage. We never store plain-text passwords.
Two-Factor Authentication
OTP-based 2FA for all user logins with rate limiting (30-second cooldown) and automatic account lockout after multiple failed attempts.
Session Management
Secure PHP session handling with automatic timeout, role-based access control (RBAC), and session invalidation on logout.
Database Security
Prepared SQL statements to prevent SQL injection attacks, encrypted database connections, and regular security audits.
File Upload Security
File type validation, size restrictions, virus scanning, and secure storage in protected directories for all user uploads.
Activity Monitoring
Real-time activity tracking, suspicious behavior detection, automated logging of security events, and IP-based access control.
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to enhance our security infrastructure.
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
View and download your personal data stored on Mentoshri at any time through your profile settings.
Right to Rectification
Update, correct, or modify your personal information through your account profile settings.
Right to Deletion
Request deletion of your account and associated data. Note: Some data may be retained for legal compliance.
Right to Data Portability
Export your data in a machine-readable format to transfer to another service if desired.
Right to Object
Object to certain data processing activities. You can opt-out of non-essential email communications.
Right to Withdraw Consent
Withdraw your consent for data processing at any time (subject to contractual limitations).
How to Exercise Your Rights
To exercise any of these rights, please contact us at admin@mentoshri.com or call +91 7972246653. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
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Active Accounts: Data retained as long as your account is active
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Closed Accounts: Personal data deleted within 90 days of account closure (except legally required records)
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OTP Codes: Automatically deleted after verification or expiration (5-minute validity)
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Session Data: Cleared upon logout or after 24 hours of inactivity
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Analytics Data: Aggregated and anonymized data retained for statistical analysis
Children's Privacy
Mentoshri is designed for college students (typically 18+ years) and working alumni. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not use this platform or provide any personal information. If we discover that we have collected information from a minor, we will delete it immediately.
International Data Transfers
Our servers are located in India, and our email service provider (Amazon SES) operates in the Asia Pacific (Mumbai) region. If you access Mentoshri from outside India, your information will be transferred to, stored, and processed in India in accordance with Indian data protection laws.
By using Mentoshri, you consent to the transfer of your information to India and the processing of your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting a prominent notice on our platform
- Sending you an email notification to your registered email address
- Updating the "Last Updated" date at the top of this policy
Your continued use of Mentoshri after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to abide by it.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
For data protection inquiries, you can reach our Data Protection Officer at admin@mentoshri.com
Your Consent
By using Mentoshri, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please discontinue use of the platform immediately.